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    Admissions

    Medically reviewed by Dr. Tony Piccanato · Last reviewed August 2026

    Refine Recovery guides your admission into luxury detox or residential care in Los Angeles.

    Our Insurance Partners

    We work with most major insurance providers, including the plans shown here. Coverage varies by plan and by benefit, so your specific behavioral health benefits are confirmed during verification. Start with a confidential benefits check to see what your plan covers.

    Trustmark Benefits Beyond Benefits
    MultiPLan
    Horizon
    Geha
    Emblem health
    Cigna Healthcare
    Carelon Behavioural Health
    Aetna
    Care First
    Highmark Blue Coss Blue Shield
    Beacon
    BlueCoss BlueShield
    Excellus
    Anthem
    AmeriHealth

    Verify Your
    Insurance Benefits

    Provide your insurance details in our secure verification form and our team will be in contact shortly to discuss your coverage.

    How verification works

    1. Share your plan details. The secure form asks for your insurance company, member ID, and date of birth. We collect only what your carrier needs.
    2. We contact your carrier. Our admissions team confirms your behavioral health benefits and eligibility directly with your plan.
    3. We explain what we find. You get a plain-language summary of what your plan covers for detox and residential care, and what to do next.

    Your information is kept confidential and handled under HIPAA.

    Have questions about how we work with your insurance?

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    Get in Touch

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    Admission Process

    Our goal is to match you with the right care approach. During admission, we provide clarity on our facility’s guidelines, required documents, eligibility criteria, and other essential information.

    1
    Your first call, 24/7

    Speak with an admissions coordinator who listens first, answers your questions, and explains what happens next. You can call, text, or send the confidential form.

    2
    Clinical pre-screening

    A brief clinical screen reviews substance use, medical history, and mental health so our team can recommend the right level of care. Co-occurring mental health needs are part of this conversation.

    3
    Benefits verification

    We contact your plan directly to confirm your behavioral health benefits, then walk you through what your plan covers. You never have to navigate the insurance call yourself.

    4
    Your recommended plan

    Your team recommends a level of care, medical detox, residential treatment, or both, and explains the reasoning. Aftercare planning begins here rather than at discharge.

    5
    Arrival planning

    We confirm an arrival window and coordinate travel if you are coming from out of area. You receive a short packing list and clear directions before you leave home.

    6
    Day one

    On arrival you complete a private intake with clinical and nursing staff, including a medical review and a safety check. You settle into your room and your care begins.

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    What to Bring and What to Expect

    Privacy and Discretion

    Your story stays private. Admissions conversations and records are protected under HIPAA, and you decide who may be contacted during your stay. Arrivals are handled discreetly, with private entrances and staggered arrival times.

    Travel and Arrival Coordination

    Get In Touch

    Our admissions team answers 24/7. Call or text using the buttons above, or send the confidential form and a coordinator will reach out. We will listen, confirm your benefits, and walk you through your next step.

    Commonly Asked Questions

    How do I start the admissions process at Refine Recovery?

    Call, text, or send the confidential form. An admissions coordinator completes a brief clinical screen, verifies your insurance benefits, recommends a level of care, and coordinates your arrival. Intake happens on the day you arrive.

    Our admissions line is staffed 24/7. Admission is possible within 24 hours for many clients when it is clinically appropriate. Your coordinator will confirm the earliest safe arrival window based on clinical need and travel.

    Share your plan details through the secure form. We contact your carrier directly to confirm your behavioral health benefits, then explain what your plan covers for detox and residential care.

    Coverage varies by plan and by benefit. Your admissions coordinator will explain what your verification shows and discuss your next steps with you directly and privately.

    Length of stay is individualized. Residential treatment commonly runs around 30 days and can extend longer when clinically indicated. Detox length depends on the substance and your medical needs, and your team reviews the plan as you progress.

    A government-issued photo ID, your insurance card, a current list of your medications, comfortable clothing, and essential toiletries. Your coordinator will send a short packing list and answer anything specific.

    Yes, with your permission. We can coordinate communication with the people you choose and include family therapy where it is clinically appropriate.

    Admissions conversations and records are protected under HIPAA. You decide who may be contacted, and arrivals are handled discreetly with private entrances and staggered arrival times.

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